Pure Keepsake is committed to making its website and customer experience usable by as many people as possible, including visitors who use assistive technologies or require an alternative way to access information or place an order.
Need accessibility assistance? Use the Contact page to describe the page, feature, or task that is causing difficulty. We will review the barrier and provide the information or support in another reasonable format where possible.
Our Accessibility Priorities
Accessibility is an ongoing part of website maintenance. Our priorities include:
· Clear headings and page structure that support scanning and assistive technology.
· Readable typography, understandable language, and sufficient visual contrast.
· Meaningful alternative text for product and informational images.
· Form labels, instructions, and error messages that explain what action is required.
· Keyboard access for core navigation and shopping tasks.
· Layouts that remain usable across common screen sizes and zoom levels.
· Links and buttons whose purpose can be understood from their wording and context.
Third-Party Features
Some website functions may be provided by third-party services, such as payment, personalization, reviews, chat, or order tracking. These tools can introduce accessibility limitations outside the direct control of Pure Keepsake. Report any difficulty so the affected task can be reviewed and an alternative route can be offered where possible.
Reporting an Accessibility Barrier
When contacting us, include the page address, the feature you were trying to use, the device or assistive technology involved if relevant, and a brief description of what happened. Do not include payment-card details or other sensitive financial information.
Alternative Assistance
Where a website barrier prevents access to product information or order support, we will aim to provide the same information through an alternative method that is practical and appropriate for the request.
Continuous Improvement
Accessibility requirements change as websites, devices, and customer needs evolve. We review reported barriers and use that feedback to prioritize improvements to content, navigation, forms, and third-party integrations.